Exchanges and Returns

Within the scope of its Customer Satisfaction Policy, and in accordance with applicable legislation, 181KEEPERS allows the exchange or return (termination of the contract) of articles, within 30 days from the date of receipt by the Customer, without payment compensation and without the need to indicate the reason.

The Customer has the right to terminate the contract without incurring any costs within 30 (thirty) days counting from the day following the day: (i) on which the Customer or a third party indicated by the Customer, other than the carrier, acquires possession of the good or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately.

In order to exercise their right of free resolution, the Customer must communicate, at any 181KEEPERS store or at 181Keepers.com Customer Service to the contacts indicated above in Condition 7, their decision to terminate this contract by means of an unequivocal statement (e.g. letter sent by post, fax or email).

If so desired, the Customer also has the possibility of filling out and submitting electronically the free withdrawal form model or any other unequivocal declaration of termination (see the final part of these Conditions) via the website www.181Keepers.com . If you make use of this possibility, 181KEEPERS will send the Customer within 24 (twenty-four) hours, on a durable medium (for example, by email), an acknowledgment of receipt of the resolution request.

For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution is sent to 181KEEPERS before the end of the resolution period.

In the event of termination of this contract, all payments made will be refunded to the Customer, including delivery costs (with the exception of additional costs resulting from the possible choice of a shipping method other than the least expensive standard shipping method offered by 181KEEPERS), without undue delay and, in any case, no later than 14 (fourteen) days from the date on which 181KEEPERS is informed of the Customer's decision to terminate this contract.

In order to speed up the reimbursement process, it will be carried out by bank transfer, within a maximum period of 7 days from the date on which 181KEEPERS was informed of its decision to terminate the contract.

181KEEPERS hereby informs that it may withhold the refund until it has received the returned goods, or until the customer provides proof of sending the goods, whichever comes first.

The Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which he informed 181KEEPERS of the free termination of the contract, considering that it is respected if the Customer returns the goods before the end of this period of 14 (fourteen) days.

The Customer must bear the full costs of returning the goods if the right to freely terminate the contract is exercised. In the case of the return of goods that, due to their nature, cannot be returned normally by post, the Customer must bear the direct costs of said return, which are associated with the shipping costs shown in the order shipping cost table.

If you wish to exchange items, the Customer may go to any 181KEEPERS store, or contact 181Keepers.com Customer Support, who will provide all information about the exchange process. The Customer should not, under any circumstances, send articles to 181KEEPERS without having made prior contact as they will not be received.

When returning and exchanging items, the Customer must respect the following conditions:

• Return of items in good condition, with complete original packaging and accompanied by the respective receipt or original invoice;
• Exchanges or returns of personalized items are not accepted.
• 181KEEPERS does not accept the return or exchange of these items once used.

After contacting 181Keepers.com Customer Support. and you have been given return instructions, you can send us the item properly packaged, with original packaging, to the following address:

• Personal Line, Praceta D. João I, 84B 2785-379 São Domingos de Rana - Portugal

All items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return.

In case of return, if the Customer chooses to refund the amount, 181KEEPERS informs that:

• Refunds are made by bank transfer. 181KEEPERS asks the Customer to provide an IBAN so that the return can occur more quickly.
• In the event that you have received damaged items or items with technical problems, 181KEEPERS will cover the cost of shipping via CTT. The articles, after indicating a response to the above by letter or email, will be given an indication to send the articles in the form of postage collected, without any charges to the Customer.
• Refunds will only be made after checking the condition of the product.
• 181KEEPERS reserves the right to not accept items that do not meet these conditions.