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Online Dispute Resolution (ODR)


In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at Online Dispute Resolution | European Commission (europa.eu) or the following alternative consumer dispute resolution entities in Portugal:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Tel.: 213 847 484 (call to national landline network);

Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve

Tel.: 289 823 135 (call to national landline network);

Email: cimail@mail.telepac.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289 (call to national landline network);

Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030 (call to national landline network);

Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791 (call to national landline network);

Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

Tel.: 253 422 410 (call to national landline network);

Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604 (call to national landline network);

Email: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;

E-mail: centroarbitragem.sras@gov-madeira.pt

For more information, see the Consumer Portal at www.consumidor.pt