Your order is sent on the same day, but unfortunately during the Christmas period there may be delays in deliveries by couriers, beyond our control. We appreciate your understanding!

Online Dispute Resolution (ODR)


In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at Online Dispute Resolution | European Commission (europa.eu) or the following alternative consumer dispute resolution entities in Portugal:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Tel.: 213 847 484 (call to national landline network);

Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve

Tel.: 289 823 135 (call to national landline network);

Email: cimail@mail.telepac.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289 (call to national landline network);

Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center

Tel.: 218 807 000 / 218807030 (call to national landline network);

Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791 (call to national landline network);

Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court

Tel.: 253 422 410 (call to national landline network);

Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604 (call to national landline network);

Email: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;

E-mail: centroarbitragem.sras@gov-madeira.pt

For more information, see the Consumer Portal at www.consumidor.pt